𝐓𝐨𝐩 𝟏𝟎 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐥𝐞𝐚𝐫𝐧𝐞𝐝 𝐅𝐫𝐨𝐦 𝐓𝐡𝐞 𝐁𝐨𝐨𝐤 "𝐍𝐞𝐯𝐞𝐫 𝐒𝐩𝐥𝐢𝐭 𝐓𝐡𝐞 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞"

 𝐓𝐨𝐩 𝟏𝟎 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐥𝐞𝐚𝐫𝐧𝐞𝐝 𝐅𝐫𝐨𝐦 𝐓𝐡𝐞 𝐁𝐨𝐨𝐤 "𝐍𝐞𝐯𝐞𝐫 𝐒𝐩𝐥𝐢𝐭 𝐓𝐡𝐞 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞"

1. Negotiation has new rules. It's not about bullying or beating the other side into submission.

Negotiation begins when the other side feels accepted and understood.

2. Listen intently to gather information and make the other side feel understood.

The more understood they feel, the more likely they will reveal important information.

3. Repeat the last critical 3 words the other side said, followed by a pause, to keep them talking.

A technique known as 'mirroring.'

4. Direct and assertive tones create defensiveness.

Keep your voice soft and slow or positive and playful.

5. Help the other side overcome their emotional obstacles by labeling them.

For example, "It seems you're unhappy with our proposal."

By giving their emotions a name, you call attention to them and make them feel validated.

6. Labelling negative emotions helps people calm down when angry.

They're less likely to continue acting on negative emotions once they are made aware of them. Always acknowledge the negative to diffuse it.

7. Saying 'no' makes people feel safe, secure, and in control.

Get them to say no by reframing your questions. "Do you have a few minutes to talk?" becomes "Is now a good time to talk?"

8. "That's right" creates breakthroughs.

"Yes" can be a smokescreen where the other side doesn't feel comfortable saying no. Summarize everything the other party has said to get a "that's right."

9. Anchor their emotions on their fears.

Make the other side aware of what they must lose if the deal falls through. By preparing them for a loss, they will likely work with you to avoid it.

10. Use "what" and "how" questions to give the other side the illusion of control.

They get them working on the problem while feeling like they are in charge.

Thanks for sharing this.... 🙂❤️It is highly appreciated. 👍😄🙂☺️😊

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